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Yamidoo

Human handoff

Yamidoo answers what it can and lets a visitor reach your team when they need a person — so no one hits a dead end. Handoff is a toggle in the dashboard (on by default).

How it works

Section titled “How it works”

When a visitor asks to talk to a human, the conversation is flagged as waiting for your team and your agents are notified in the Yamidoo dashboard in real time (with an optional browser notification). An agent opens the conversation — with the full transcript already there — and replies live in the same chat the visitor is using.

When the AI hands off on its own

Section titled “When the AI hands off on its own”

With AI handoff on (the default — it sits under Human handoff in settings), the assistant hands the chat to your team itself when the visitor asks for a person in the conversation, with no button needed. The conversation is flagged the same way as a visitor request.

By default it tries first: a visitor who opens with “agent” or “talk to someone” is asked what they need, so the assistant gets one attempt at the answer. Once it has answered, a visitor who still asks for a person, or says the answer didn’t help, is handed off. This stops a one-word message from skipping the AI entirely, especially when nobody on your team is online. Turn Let the AI try first off in settings to hand off on the first ask. The “Talk to a human” button in the widget always works immediately.

When your team is online vs. away

Section titled “When your team is online vs. away”

The widget knows whether an agent is currently online:

  • Online — the visitor sees a “Talk to a human” option and gets a live reply in the chat.
  • Away — the visitor is invited to leave their email (via contact capture) so your team can follow up. If nobody picks up in time, Yamidoo lets the visitor know your team will get back to them.

What the visitor sees when nobody is online depends on Require agent online:

  • Off (default) — the “Talk to a human” action is relabeled Leave a message.
  • On — the option is hidden until someone is online.

Notifications

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Handoff requests surface inside the dashboard (live updates plus browser notifications for signed-in agents).

You also get email notifications: when a visitor asks for a person or leaves a message, the project’s notification address receives an email. Set it under Settings → General → Email notifications; it defaults to the workspace owner. Emails are throttled to one per conversation per 15 minutes, and Reply-To is set to the visitor, so replying from your mail client reaches them directly.

If you ask for contact details before talking to a human (or as an optional prompt), the email waits for them. This also covers the AI handing a chat over, where the details are asked right after. You get one email with the visitor’s name, email and the conversation so far. An email address the visitor types into the chat counts too. A visitor who leaves no details isn’t emailed about; the chat still waits in your inbox.

Slack is listed as Soon on the Integrations page.

Next steps

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