Live conversations
The Live view is your real-time window into a site: who’s browsing right now and every open conversation as it happens.
Active visitors
Section titled “Active visitors”The visitor list shows everyone active in roughly the last minute, with the context you need to help: name and email (if known), the page they’re on, referrer, browser, OS, device, and country. Click a visitor to open their conversation.
Open conversations and their status
Section titled “Open conversations and their status”Every open conversation shows a status badge:
| Status | Meaning |
|---|---|
| AI | The assistant is handling the chat. |
| Waiting for human | The visitor asked for a person — no agent has joined yet. |
| With agent | A teammate has taken over and is replying. |
| Closed | The conversation has ended. |
Conversations waiting for a human stand out so you can grab them quickly. A conversation you haven’t opened yet is marked as unseen until you click it.
Joining a chat
Section titled “Joining a chat”Click any conversation to open the thread with a reply box. From there you can take over from the AI and reply as a human — see Replying to visitors for the full set of tools.
Next steps
Section titled “Next steps”- Replying to visitors — take over, use AI assist, attach files, and close chats.
- Availability — set yourself online so visitors can reach you.