Team & roles

Invite your team from Members. Roles decide what each person can do, and you can limit members to specific sites.

📷 Screenshot to add

members-page.png — the Members page with the invite form (email + role) and the team list showing role badges.

Roles

Role	Can do
Owner	Everything, including billing and deleting the workspace. One per workspace.
Admin	Manage the team, sites, and settings, and handle billing. Can’t delete the workspace.
Member	Support work — Live, Conversations, People, and Analytics — on the sites they’re given. No access to configuration, billing, or team management.

Only owners and admins can open Members. Only the owner can grant the Admin role.

Inviting a teammate

📷 Screenshot to add

invite-member.png — the invite form with the role dropdown open and the per-site access checklist visible.

Enter their email, pick a role, and (for Members) tick which sites they can access. Click Send invite and they’ll get an email to join. A Member with no sites checked won’t see any site, so remember to grant access.

Seats

Members count toward the seats in your plan. The page shows how many seats are used; if you hit the limit you’ll see an Upgrade for more seats link to Billing.

Availability

Being on the team is separate from being online for live chat. Each teammate sets their own availability per site.