Availability

Your availability tells Yamidoo whether you’re around to take live chats. It controls whether visitors on a site can see the option to talk to a human.

📷 Screenshot to add

availability-menu.png — the user menu (top-right avatar) open, showing the per-site Available / Away toggles.

Setting yourself online

Open the user menu from your avatar in the top-right. Under Chat availability, each site you work on has an Available / Away toggle. Set yourself Available on a site to start receiving its live chats.

Your status shows in the sidebar’s Agents section so the team can see who’s around:

• Online — dashboard open and recently active.
• Idle — dashboard open but quiet for a while.
• Offline — dashboard closed.

How it affects visitors

When at least one teammate is online for a site, and human handoff is enabled, visitors can choose to talk to a human. If nobody is online, the widget invites them to leave their email instead so you can follow up. You can also require an online agent before offering handoff at all — see Settings and Human handoff.

Tip

Set yourself Away when you step out so visitors get the “leave a message” path instead of waiting on a reply that isn’t coming.