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Terms of Service

The agreement between you and WPZOOM BV for using Yamidoo — plans, billing, acceptable use, AI answers, data, and liability.

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These Terms of Service (the "Terms") govern your use of Yamidoo — the AI-first customer support chat widget and dashboard available at https://app.yamidoo.ai (the "Service"). The Service is operated by WPZOOM BV, a company registered in the Netherlands (KvK 70938105) ("Yamidoo", "we", "us"). By creating an account or using the Service you agree to these Terms. If you are using the Service on behalf of a company, you confirm you have authority to bind that company, and "you" means the company.

1. The Service

Yamidoo lets you embed a chat widget on your website. An AI assistant answers visitors' questions from content you connect (your pages, documents and written answers), and your team can take over any conversation live from the dashboard. We may add, change or remove features over time; we'll give reasonable notice of changes that materially reduce the Service.

2. Your account

  • You must be at least 18 and provide accurate account information.
  • You are responsible for keeping your credentials secure and for all activity under your account, including by team members you invite.
  • You must tell us promptly at hello@yamidoo.ai if you suspect unauthorised access.

3. Plans, billing and renewals

  • Plans. Current plans, prices and limits are shown on our pricing page and in your dashboard. The Free plan is free of charge and subject to its published limits.
  • Subscriptions renew automatically — monthly or annually depending on the plan you chose — until you cancel. You can cancel at any time from the billing page; access continues until the end of the period you've paid for.
  • Payments are processed by Stripe. Prices are shown exclusive of VAT; VAT is added at checkout where applicable. Business customers can enter a VAT ID.
  • Upgrades take effect immediately and are prorated. Downgradestake effect at the end of the current period; resources over the new plan's limits are paused, not deleted.
  • Failed payments. If a renewal payment fails we'll notify you and retry. After a grace period of 7 days without successful payment your widget is paused until payment is resolved. Your data is kept.
  • Price changes. We may change prices with at least 30 days' notice by email; changes apply from your next renewal after the notice period.
  • Refunds are handled under our Refund Policy.

4. Usage limits and fair use

Each plan includes a monthly number of conversations, a number of indexed pages, projects and team members. A conversation is one chat session with a visitor; a new session after a period of inactivity starts a new conversation. When a monthly conversation limit is reached the AI stops answering new conversations until the period resets or you upgrade — the widget keeps collecting messages so you can follow up. To keep the Service affordable for everyone, we also apply reasonable fair-use limits on AI replies within a single conversation and may throttle automated or abusive traffic.

5. Acceptable use

You agree not to use the Service to:

  • break the law, infringe others' rights, or distribute malware, spam or deceptive content;
  • collect visitor data you have no lawful basis to collect, or use the widget in ways that violate your own privacy obligations to your visitors;
  • probe, overload, scrape or interfere with the Service, or attempt to access other customers' data;
  • resell or white-label the Service except as your plan expressly allows;
  • generate content that is hateful, harassing, sexually explicit involving minors, or that provides material assistance for serious harm.

We may suspend or terminate accounts that violate these rules.

6. AI-generated answers

The AI assistant generates answers automatically from the content you provide, using third-party large language models. AI answers can be incomplete, outdated or wrong.You are responsible for the content you connect, for reviewing how the assistant represents your business, and for any commitments made to your visitors. Do not rely on the Service for legal, medical, financial or safety-critical advice. You can configure the assistant, add curated answers, and have a person take over any conversation at any time.

7. Your content and your visitors' data

  • You keep all rights to the content you connect and to conversations with your visitors ("Customer Data"). You grant us a licence to host, process and display Customer Data solely to provide the Service to you.
  • For Customer Data we act as your processor under the GDPR and you are thecontroller. Our Privacy Policy describes how data is processed, where it is stored and which sub-processors we use. A data processing agreement is available on request.
  • We do not use Customer Data to train AI models, and our AI providers are contractually prohibited from doing so.
  • You are responsible for giving your visitors any notices and obtaining any consents required in your jurisdiction for the widget's operation.

8. Our intellectual property

The Service, the widget code, the dashboard and our brand remain our property. Free and Starter/Plus plans display a small "Powered by Yamidoo" credit in the widget; Pro plans may remove it. You may not copy, modify or reverse engineer the Service except as permitted by law.

9. Termination

  • You can delete your workspace at any time from Settings; this ends your subscription and deletes your data as described in the Privacy Policy.
  • We may suspend or terminate your account for material breach of these Terms, unpaid fees, or where required by law, with notice where practical.
  • After cancellation we keep your data for up to one year so you can reactivate, then delete it — unless you ask us to delete it sooner.

10. Availability and support

We work hard to keep the Service available but do not guarantee uninterrupted operation. Planned maintenance is announced where possible. Support is provided by email according to your plan.

11. Warranties and liability

The Service is provided "as is". To the extent permitted by law we exclude all implied warranties. Our total liability to you for any claim arising from the Service is limited to the amount you paid us in the 12 months before the claim. We are not liable for indirect or consequential loss, lost profits, or loss of data caused by factors outside our reasonable control. Nothing in these Terms limits liability that cannot be limited under applicable law.

12. Changes to these Terms

We may update these Terms. For material changes we'll notify you by email or in the dashboard at least 14 days before they take effect. Continued use after that date means you accept the new Terms.

13. Governing law

These Terms are governed by the laws of the Netherlands. Disputes are submitted to the competent court in Amsterdam, without prejudice to mandatory consumer protections that apply to you.

14. Contact

WPZOOM BV, Herengracht 420, 1017 BZ Amsterdam, The Netherlands. Email: hello@yamidoo.ai.