We'd rather you left happy than stayed annoyed. This page explains exactly what happens when you cancel, downgrade, or ask for your money back. It forms part of ourTerms of Service.
Try before you pay
The Free plan has no time limit and needs no card, so you can test Yamidoo on your real site before paying anything. Paid plans can be cancelled at any time.
Cancelling
- Cancel any time from Dashboard → Billing → Manage subscription. No emails, no calls, no retention screens.
- Your plan stays active until the end of the period you've already paid for; it then switches to Free. Projects over the Free plan's limit are paused — nothing is deleted.
- You can reactivate at any time within a year and pick up where you left off.
Refunds
- Annual plans — 14-day guarantee. If a plan isn't right for you, email us within 14 days of your first annual payment and we'll refund it in full, no questions asked.
- Monthly plans are billed for the month ahead and are generally not refunded, since you can cancel before the next renewal. If you were charged in error — for example a renewal right after you meant to cancel — write to us and we'll sort it out.
- Consumers in the EU have a statutory 14-day right of withdrawal on distance purchases; by starting a paid plan immediately you agree the Service begins before that period ends, and any refund may be reduced for the part already used.
- When a refund is issued, paid features end immediately and your workspace returns to the Free plan.
- Refunds go back to the original payment method and usually appear within 5–10 business days depending on your bank.
Downgrades
Downgrades take effect at the end of your current billing period — you keep what you paid for until then, and the renewal is charged at the new plan's price. We don't issue partial refunds for the remainder of a period. Upgrades apply immediately and are prorated, so you only pay the difference.
Failed payments
If a renewal payment fails, we email you and retry over the following days. Your widget keeps working during a 7-day grace period. If payment still hasn't gone through after that, the widget is paused until you update your card; everything is restored the moment a payment succeeds.
Usage limits
Reaching your plan's monthly conversation limit doesn't trigger any charge — the AI simply pauses on new conversations until the period resets or you upgrade. Unused conversations don't carry over and aren't refundable.
How to ask
Email hello@yamidoo.ai from the address on your account with the workspace name. We reply within two business days.